Payment & Shipping

*** LATEST INFO / CORONA ***

Even in the current difficult time, our online shop is 24/7 open for you. We ship normal in all European countries, but shipping to some countries may be restricted!
We do our best! Please understand if the shipping time and answering of your customer inquiries can currently take a little bit longer than usual.

Stay healthy!

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For deliveries within Germany you have the following payment options:

  • Prepayment by bank transfer
  • Payment by cash on delivery (plus COD charge 4 EUR, further 2 EUR delivery fees, which you do not have to pay directly to us, but to the deliverer)
  • Payment via PayPal
  • Payment by credit card via Paypal

For deliveries abroad you have the following payment options:

  • Prepayment by bank transfer
  • Payment via PayPal
  • Payment by credit card via Paypal


bank details:

Schwarz Schwarz
Kto: 755117462
Bank code: 44010046
Postbank Dortmund

BIC: PBNKDEFF
IBAN: DE09 4401 0046 0755 1174 62


Paypal account:
info@bens-jungle.de

WHERE DO WE SHIP?

The delivery takes place within Germany as well as in the European foreign countries.


HOW IS SHIPPED?

The products from our assortment are sent by parcel via DHL.
Delivery is Monday - Saturday. A delivery to PACKSTATIONEN by DHL / Deutsche Post is also possible.

 

HOW LONG DOES DELIVERY TAKE?

If no other period is specified in the item description, the delivery of the goods takes place in Germany within 2 to 3 days, for foreign deliveries within 5 - 7 days. When paying in advance the delivery period begins after receipt of payment.
Please note that on Sundays and public holidays delivery is not possible.


HOW DO YOU SHIP IN WINTER SEASON?

At temperatures below 0 ° there is a risk for the plants not to survive the transport undamaged. Therefore, there may be delays in shipping in appropriate weather. We ask for your understanding.
Alternatively, we offer you the possibility in the course of the ordering process under the item "shipping method" to add the shipping with Styrofoam box and heat pack for 3.90 €. We recommend this from outside temperatures of less than 0 degrees Celsius. Shipping is then immediate, despite the low temperatures.


HOW MUCH IS THE SHIPPING?

We charge a shipping fee within Germany in the amount of 5.90 EUR. Shipping in Europe is 14 EUR.
Cash on delivery is also possible for a surcharge of 4 EUR.
The following shipping costs include VAT.

The estimated shipping costs can only be used if the basket is not empty.

The estimated shipping costs can only be used if the basket is not empty.